Efficient Recruitment for Premium Concierge Services

The Challenge

Efficient Recruitment for Premium Concierge Services

Generali Concierges Service, a subsidiary of Europ Assistance, is renowned for providing high-quality, 24/7 concierge services tailored to meet the diverse needs of its clients. With a team of approximately 120 employees, the company offers personalized assistance ranging from lifestyle services to insurance and monetary support. However, recruiting for such specialized roles presented significant challenges, particularly for the position of lifestyle advisor, which requires a unique blend of skills and qualities.

Traditional recruitment methods proved time-consuming and inefficient, often failing to identify candidates who met the stringent criteria for these roles. The process was further complicated by the need to assess both the technical skills and the interpersonal qualities of applicants, leading to prolonged hiring cycles and potential mismatches.

The Solution

MakiPeople's AI-Enhanced Recruitment Platform

To address these challenges, Generali Concierges Service turned to Maki and our innovative AI-driven recruitment solution designed to optimize the hiring process. By integrating it into their recruitment workflow, GCS aimed to streamline candidate evaluation and enhance the overall efficiency of their hiring efforts.

MakiPeople's platform offers a range of features, including pre-interview assessments and automated screening tools, which allow recruiters to evaluate candidates more effectively. This approach not only saves time but also ensures that only the most qualified applicants progress to the interview stage.

Marine Korona, the Recruitment Manager at Generali Concierges Service, highlighted the benefits of using MakiPeople:

MakiPeople has allowed us to significantly reduce the time spent on recruitment while improving the quality of our hires.

Our impact

Improved Efficiency and Candidate Experience

For Generali Concierges Service, recruitment isn’t just about efficiency; it’s about creating an inclusive and engaging experience for candidates. The hiring process is often the first interaction a potential employee has with the company, and first impressions matter.

MakiPeople’s AI-led assessments allow candidates to showcase their skills and personality beyond just a CV. Through interactive assessments and AI-driven interviews, applicants are given a fair chance to shine, regardless of their background or previous experience.

Candidate feedback has been overwhelmingly positive, with 80% reporting a more favorable perception of Generali Concierges Service after experiencing the MakiPeople process. Additionally, around 75% of candidates prefer the recruitment process with MakiPeople, finding the tests short, quick to complete, and appreciating the ease of use and pleasant experience.

By incorporating engaging, immersive digital experiences into the recruitment journey, Generali Concierges Service ensures that potential hires feel valued from the start. This approach not only makes hiring more seamless but also reinforces the company’s reputation as a modern and inclusive employer.

Meritxell Bastos, a Recruitment Officer at Generali Concierges Service, shared her experience:

The feedback from candidates has been overwhelmingly positive. They find the process more engaging and fair, which aligns with our commitment to providing a superior experience.

A Transformed Recruitment Process

MakiPeople's integration has transformed the recruitment process at Generali Concierges Service, making it more efficient and effective. The platform's AI-driven assessments have enabled the company to identify top talent more accurately, reducing the risk of hiring mismatches and improving overall recruitment outcomes.

The success of this partnership underscores the potential of AI-driven solutions in revolutionizing recruitment, particularly in industries where specialized skills and high standards are paramount. As Generali Concierges Service continues to leverage MakiPeople's capabilities, they are well-positioned to attract and retain the best talent in the market.

What's Next?

Looking ahead, Generali Concierges Service plans to further optimize their recruitment process by exploring additional features and analytics offered by MakiPeople. This ongoing collaboration aims to set new benchmarks in recruitment efficiency and candidate experience, reinforcing the company's reputation as a leader in premium concierge services.

By embracing AI-powered recruitment solutions, Generali Concierges Service is not only enhancing its operational efficiency but also redefining the future of talent acquisition in the service industry. MakiPeople is proud to support this journey, helping to ensure that the right talent is identified and nurtured for continued success.