Customer Service Tests

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Microsoft Excel - Starter
Sales
Finance & Accounting
Marketing
Customer Service
Human Resources
5 min.

The Microsoft Excel test assesses the fundamental skills required to master the software and benefit from its features. Candidates who score well on this test have a strong understanding of Excel and are able not only to work efficiently but also to create their own apps based in Excel.

Y
Yolanda Cuesta
Transversal skills
Mandarin C1
Sales
Finance & Accounting
Marketing
Customer Service
Human Resources
6 min.

This test aims to assess the level C1 in mandarin. The reference used is the HSK5 when it comes to vocabulary.

P
Paul Miazga
Languages
Mandarin B2
Sales
Finance & Accounting
Marketing
Customer Service
Human Resources
6 min.

This test aims to assess the level B2 in mandarin. The reference used is the HSK4 when it comes to vocabulary.

P
Paul Miazga
Languages
German C1
Sales
Finance & Accounting
Marketing
Customer Service
Human Resources
6 min.

The German C1 test evaluates individuals' ability to communicate fluently, in an elaborated manner and practically without errors. \n\nCandidates who score well on this test have a continued knowledge of German: they can discuss a range of topics and situations without having to prepare in advance, are able to understand the content of demanding, longer texts well as well as grasp implicit meanings. They can structure and link facts and topics in a meaningful way.\n\nNote: C1 is the fifth level of competence of the \'Common European Framework of Reference for Languages\' and certifies that individuals can use the language competently.

S
Sylvie Ezenfis
Languages
German B2
Sales
Finance & Accounting
Marketing
Customer Service
Human Resources
6 min.

The test evaluates candidates' ability to communicate independently in a professional environment and can use the language effectively and flexibly. \n\nCandidates who score well on the test are individuals who can converse fluently with native speakers on a variety of topics and express their opinions, write structured texts and reports, understand more complex issues as well as the key messages of demanding texts or specialised texts from a specific field.

S
Sylvie Ezenfis
Languages
French C1
Sales
Finance & Accounting
Marketing
Customer Service
Human Resources
6 min.

A C1 level candidate makes very few grammatical errors. He is able to use various sentence structures and construct complex sentences with ease.\nThis level C1 French test therefore assesses the candidate's skills in 5 key categories: grammar, spelling, expression, vocabulary and conjugation.

A
Anne Le Grand
Languages
French B2
Sales
Finance & Accounting
Marketing
Customer Service
Human Resources
6 min.

A B2 level candidate shows a fairly high degree of grammatical control and the most important vocabulary has been mastered. He can express himself clearly and in detail on a variety of subjects. He is fluent in fluent French. This B2 level test therefore assesses the candidate's skills in 4 key categories: grammar, spelling, vocabulary and conjugation.'}

A
Anne Le Grand
Languages
English C1
Sales
Finance & Accounting
Marketing
Customer Service
Human Resources
5 min.

This is a multiple choice test which will assess whether the test-taker has the lexical and grammatical knowledge typical of speakers at a C1 level on the CEFR European framework. The questions will focus on language used in an international working environment. It will assess candidates' knowledge of the structure of the English language including tenses, collocations and verb patterns. It will also test their range of vocabulary and idiomatic language frequently used in the workplace.

E
Edward Mitchell
Languages
English B2
Sales
Finance & Accounting
Marketing
Customer Service
Human Resources
5 min.

This is a multiple choice test which will assess whether the test-taker has the lexical and grammatical knowledge typical of speakers at a B2.1 level on the CEFR European framework. The questions will focus on language used in an international working environment. It will assess candidates' knowledge of the structure of the English language including tenses, collocations and verb patterns. It will also test their range of vocabulary and idiomatic language frequently used in the workplace.

E
Edward Mitchell
Languages
Diversity and Inclusion - Foundations
Sales
Finance & Accounting
Marketing
Customer Service
Human Resources
7 min.

The Diversity and Inclusion - Foundations test will measure a candidate's ability to participate in and cultivate a diverse and inclusive workplace. The test assesses the candidate’s skill through practical and theoretical application of diversity and inclusion principles including Empathy and Listening, Seeking Perspectives, Continuous Learning and Bias Awareness, and Inclusion Advocacy.

H
Helen Hillis
Transversal skills
Customer Success Foundations
Customer Service
7 min.

The Customer Success Professional test will assess your ability to deliver high-quality Customer Success Management services to your company's B2B customers. All aspects of the role of Customer Success management are included. Some questions relate to Customer Success Management best practices and some to the stages of the post-sales customer journey. Other questions focus on methodology and process, and finally on testing your ability to apply your knowledge and skills in real-world scenarios.

R
Rick Adams
Job Specific
Customer Orientation Foundations
Customer Service
8 min.

This test can be used to assess customer orientation. In particular, this test covers problem-solving, communications, ownership of issues, integrity and flexibility. This test assesses practical know-how, through realistic business situations.

J
Jim Iyoob
Job Specific
Business Strategy Foundations
Sales
Finance & Accounting
Marketing
Customer Service
Human Resources
15 min.

This test can be used to assess business judgement and problem-solving skills. In particular, this test covers the topics of Business Strategy, Corporate Finance, Mergers & Acquisitions, Sales, Pricing, and Operational Improvement. The test is based on practical questions and case studies, that will also assess the ability of candidates to analyze, structure and leverage data to make sound decisions.

P
Paul-Louis Caylar
Transversal skills
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